What this privacy policy covers

Age Concern Slough & Berkshire East is committed to protecting your personal information and being transparent about the information we hold, why we need it, how we use it and your rights in regard to it, whether you are a user of our services, donor, shopper, volunteer, supporter or campaigner.


Who we are

We are Age Concern Slough & Berkshire East (ACSABE), East Berkshire’s largest independent charity dedicated to serving local older people and helping them make the most of later life. Age Concern Slough & Berkshire East is a registered charity (No. 1079949) and company limited by guarantee (No. 3892564). The registered address is Age Concern Slough and Berkshire East, 551 Fairlie Road, Slough, SL1 4PY. The Age Concern Slough and Berkshire East group comprises of Age Concern Slough and Berkshire East and its trading subsidiary Handy Help Ltd.


What we need

Age Concern Slough & Berkshire East will be what’s known as the ‘Controller’ of the personal data you provide to us. For the majority of our work we only collect basic personal data about you which does not include any special types of information or location based information. This would typically include name, address, email etc. however, for us to provide some of our services the information we collect may include special types of information and/or location based information. Statutory bodies for whom we deliver specific services on their behalf may request that we collect special types of information which could include information regarding your ethnicity, gender, etc. We will always ensure that there is a legitimate interest for collecting this information and we will not collect any personal data from you we do not need in order to provide and oversee this service to you.


How do we collect information from you?

We obtain information about you in various ways for example when you use our services or when you contact us about products and services, make a donation, use our website or when you post information on any of our social media platforms or message boards etc. We do not acquire third party data to contact you.


Why we need it

We need to know your basic personal data in order to provide you with the services you have requested or the assistance you require. We will not collect any personal data from you we do not need in order to provide and oversee these services to you.


What we do with it

All the personal data we process is processed by our staff or appointed representatives in the UK however for the purposes of data storage and hosting this information could be located on servers within the European Union. Irrespective of where the data is stored, no 3rd parties have access to your personal data unless the law allows them to do so.


How long we keep it

Any information we collect that is used for the purpose of providing the service(s) you have requested will be kept with us for as long as we need it in order to provide and oversee this / these service(s). Any information we have collected that we may use for marketing purposes (and for which you have given explicit consent) will be kept with us you until you notify us that you no longer wish us to hold the data.


What we would also like to do with it

We would like to use your name and email address to inform you of similar products and services and future offers however we will always request your explicit consent before doing so. This information is not shared with third parties and you can unsubscribe at any time via phone, email or on our website.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or if you wish, deleted. Should you wish to raise a complaint on how we have handled your personal data, you can contact our Company Secretary at the email address below who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

You can contact Our Company Secretary at [email protected]

What happens when visitors link to another site?

Age Concern Slough and Berkshire East website contains links to other websites. This privacy policy applies only to our site, so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information about our visitors to any other site.


Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures visitors are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties